By and large, one of my favorite online retailers is Zappos. They truly understand great customer service. Their Delivering Happiness Book is really insightful; it shares a lot about their company history and culture. The kind folks Zappos invited me to come out to Las Vegas next month to visit the company and do a talk about passion and making stuff. I’m humbled and just as excited to learn about more about them, and of course share my discoveries along the way.